Jnr Storage and Backup Engineer

Reporting Line

Storage and Backup Engineer

Main Job Purpose

The Jnr Storage & Backup Engineer will be primarily responsible for installing, monitoring, testing and maintaining on-premise infrastructure solutions. To provide specialised technical support and guidance through high level analysis, diagnosis and problem solving. This includes qualifying the product fit, installation, implementation of IT systems, defining and implementing / carrying out support needs to the client.

Minimum Desired Qualifications

  • Grade 12 
  • Any Dell Data Protection, Servers, Storage, Cloud and/or Converged Infrastructure Certificates
  • Veeam Certification

Minimum Desired Experience

  • Min 2 years’ experience and professional knowledge in Storage and Backup Support Services.
  • End to end troubleshooting skills for effective problem resolution of all Storage and Backup issues

Minimum Desired Competencies

  • Strong verbal and written communication skills with ability to coordinate work activities with remote teams
  • Strong analytical and conceptualization skills (e.g., the ability to “join the dots”, and communicate this at multiple levels)
  • Working effectively within local and distributed teams
  • Excellent planning, interpersonal, problem solving, leadership skills are required.

Responsibilities and Accountability

  1. Responsible for installations, maintenance, corrective maintenance, monitoring the environment, testing, temporary resolutions.
  2. Responsible for 1st and 2nd line support.
  3. May be required to travel to the associated airports when required.
  4. Attend meetings with the client and other stakeholders at the client’s location.
  5. Responsible for drawings, documentation, change requests, quality control and planning prior to the commencement of any works.
  6. To be primarily utilized within the operational environment and may be used within the project environment only upon written approval from the client or Diopoint
  • Support Services
    • Support the in-scope operating system, system management software and operating system utilities, including minor upgrades (such as a release upgrade)
    • Assist with the operating system configuration including initial configuration, modifying configuration files, system configuration documentation and access to system configuration files
    • Monitor and reduce operating system log files to prevent file systems from overfilling
    • Recommend operating system updates and configuration modification to the client’s IT Infrastructure Engineer, as require.
    • Apply operating system patch updates, as required
    • Maintain tools for remote management and alert monitoring
    • Maintain operational support procedures
    • Maintain the hardware and software configuration information
    • Evaluate planned changes to the server environment and advise of any requirements to support such changes
    • Adhere to standard security processes and procedures
    • Provide health check and trending reports that include best practices as prescribed by the OEM
  • Performance Management
    • Assist in incidents, problems, changes and other service requests pertaining to hardware, software and monitoring.
    • Monitor thresholds and alerts for usage of IT resources.
    • Analyze performance service level breaches, alerts, trends and root causes to restore service.
    • Track and tune proactively performance through trend and exception reporting to avoid possible service level breaches.
    • Tune reactively to restore service for performance incidents and root causes.
    • Provide corrective action to resolve system performance problems and provide recommendations to prevent possible future incidents.
    • Recommend changes to maintain agreed upon system performance levels.
    • Implement after hours’ changes as approved through a formal change management process.
    • Define performance related metrics and data collection, summarization, and usage requirements.
    • Collect, summarize and store performance data (Standard Performance Data Management).
    • Define performance alert thresholds to support agreed upon service levels.
    • Provide Standard Performance Reporting.
    • Provide Ad hoc Performance Reporting for analysis of incidents to restore service.
    • Achieve 98% of clients SLA
    • Identify and report on Trends, problems and areas of improvement on a monthly basis
    • Identify and report on areas that drive efficiency and effectiveness. 
    • Ensure that all relative documentation is kept up to date, this includes, but not limited to: As built documentation, Asset register, System standards, processes, procedures and SOP’s


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